Frequently Asked Questions – Butte Self-Stor

FAQ

Where is your facility located?

You’ll find us just north of Mt. Shasta at 5327 Truck Village Dr
Mt Shasta, CA 96067.

How far are you from Mt. Shasta?

We’re approximately 10 minutes (5.5 miles) from Mt. Shasta. Visit our driving directions page for more info.

What are your office hours?

By Appointment Only

Preferred times

Monday and Wednesday | 9:00am – 11:00am

What are your access hours?

7am-9pm | 7 days/week

Do you offer storage for students?

Of course! We’re a great option for students and just a few miles south of College of the Siskiyous. Visit our driving directions page for more info.

Is your property secure?

We take security very seriously. We have a barb wire fence surrounding the property, security cameras throughout the facility, and access only through a security gate. Only people who are renting a unit from us can access our facility.

What sets you apart from other storage facilities?

Our friendly staff are knowledgeable and eager to help and we have a wide selection of unit types and sizes with convenient, drive-up access.

How can I get started?

Give us a call at 530.926.0247 or stop by! We’d love to show you around!

Willie Baker

05:12 05 Apr 21

Great place. They will help you with your storage needs.

Jessica Mosher

20:44 27 Jul 20

Recieved my receipt for uhaul rental. They are trying to charge me $200 for cleaning for "pot bits" in the cab and cargo area and $45 for gas. I left the truck with 41 miles left in gas, the same amount I received the truck with (practically empty, which I was appalled with when I picked up the truck). I don't use marijuana, I'm a nursing student who just moved away for school. I had a lemon balm plant in the cab and various house and yard plants, all in pots, in the cargo area. The truck was swept out, both cab and cargo, prior to returning. I have always had an issue renting from this facility. Pervious experience of attempting to rent a trailer from them for hauling and was yelled at by a female employee cause she "didn't work for uhaul". Would give less than one star if I could. Drive to Montague uhaul rentals for better customer service and an actual person to speak with.

Mike Roberts

01:23 30 Jun 20

RESPONSE TO OWNERJune 29, 2020I am glad you stand with your staff given the crazy world we live in today, that is commendable! Those who know me know that I don't yell and am not easily angered. In fact, I was happy to wait for the Sheriff that she called so that she could not accuse me of running off. Do yourself a favor and listen to my phone messages (if she kept them). You will hear that I was never angry or rude in them, as she accused me of when I introduced my self after KNOCKING on the office door with the "OPEN" sign on it.I am happy to report that since the day I knock on the "OPEN" office door on 6/24/2020 and encountered a very bothered manager who I apparently was in on yet another lunch break, I have let my business and your long time customer, my parents, speak towards the poor service your manager presented. Also, since my unfortunate encounter with your staff, I have been told by two separate former customers in person and one person via e-mail that my encounter was not unlike their own. Take that for what it is worth, but know that my encounter is not something I will keep quiet about!Also, do not let COVID-19 be your staff OR YOUR excuse for poor customer service, as a retuned call has absolutely no risk in causing contamination and is a great way of doing business, something she failed to utilize! I am grateful and happy to know that you have been made aware of the fact that at least one customer of yours was lost by her actions & given human nature, I am sure I am not the first or last. At least you know and knowing is 1/2 the battle!Ever Forward!AaronORIGINAL WRITE UPI have never written a bad review of a place but the management here is abysmal. I choose to do business with this company because my parents have a storage unit here and it would have been convenient for us. Over the course of two days, I made a total of 5 calls trying to set up storage and purchase boxes for packing up my home belonging for storage. Today I came to the storage unit to drop off some stuff for my parents. I came to the office and knock on the door and was treated horrifically by the office staff. She stated that she only worked by appointment and would call in the order she received request (again 2 days with 2 calls one day and 3 the second, yet not one call back). Her statement that it was by appointment only was never stated on the outgoing message, or on any paper at the office. The office has stated hours, well a this is the site very rarely over the last three months every time I have been there nobody has been on site.It is very clear that this staff person needs to recognize that returning calls and being presentable and friendly to customers is what is expected! If she is an employee she should be let go, if she's the owner it will only be a matter of time before her attitude runs the business into the ground. I would not do business Butte self-storage and U-Haul. My interaction with this person was so beyond the pale! Something I will also be contacting U-Haul at the district level to make them aware of what a poor representative of their company this staff person is! While I recognize I am just one voice, I am positive that I am not the first person to have such a negative interaction with this employee.A word of advice to self-storage and U-Haul, Under-promise over-deliver, and communicate with customers, they are who keep you in business! Not only did you lose a customer (a good customer that is not easily angered) but you will also lose an existing customer as I will be moving mom and dad out of this location!To anyone reading this, if you have any questions do not hesitate to contact me!

Skyla Smith

09:21 24 Jun 20

Great staff, and great prices! Facility is always clean and my things are well protected there!

Brandon Bocanegra

04:33 06 Jan 20

Good doing business with them

Storm Ross

19:16 03 Oct 19

Peices are great

Jack Ratliff

05:30 28 Apr 19

It a great place with very reasonable rates nice storage units great Security and friendly people.

Jamie Weston

01:05 01 Apr 19

Great place to store Ur Stuff. Camera system, friendly manager, pin access gate...

Jenifer Bryant

20:06 15 Jan 18

Excellent service with uhaul rental return. Quick, easy and super friendly. would recommend them to anyone looking for one way or local rentals.